Rachel is a member of the Stakeholder Engagement Group within the Ombudsman’s Office at Federal Student Aid. She leads state engagement with state student loan ombudsmen, regulators, and attorneys general (AGs). She spearheads efforts to identify third-party debt relief scams, collaborating with state AGs, the Federal Trade Commission, the Consumer Financial Protection Bureau, and the Federal Communications Commission. 
 
Prior to joining FSA, Rachel led banking and credit advocacy and outreach at the Consumer Federation of America. She developed and executed legislative and regulatory campaigns on a host of issues including consumer credit, banking access and affordability, fintech, corporate oversight, and access to civil justice. Rachel has advocated on behalf of consumers and borrowers before Congress, the Consumer Financial Protection Bureau, the Office of the Comptroller of the Currency, the Federal Deposit Insurance Corporation, and the Federal Reserve, as well as other state financial regulators and state legislatures. Rachel holds a Bachelor of Arts degree from the University of Chicago and resides in Seattle.